Non-delivery of the product – Further shipping costs may be chargeable should the customer not be present on the day of agreed delivery.
Irreparable defects with the product – Although all the products are thoroughly quality checked before release, unexpected defects may occur. This reason should be submitted to our Support Team for its approval of your refund request.
Product not-as-described – A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check all sizes and measurements for each type of the product selected before submitting and confirming the order.
For more information, please contact us on 03300 438 525
We do not work with couriers as your glass is not as safe handled as we would like. We send our very own employed team of experienced glass handlers who will delivery direct to your door.
Please allow 10-14 working days for your order to be Made and delivered exception of arranged Express options.
Toughened mirrors take approximately 12 – 15 working days.
All of our glass splashbacks are inspected prior to delivery and hand delivered by our experienced glass handling delivery drivers.
If you have any questions with regards to delivery, you can send us an online enquiry or call on 03300 438 525